Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their personal data is being used online. Personal data, as defined in the Cayman Islands Data Protection Act (2021 Revision) (the “DPA”), is information relating to a living individual who can be identified from that information, on its own or together with other information.
We comply with the DPA and follow best practices for responsible data handling, confidentiality, and patient trust. For the purposes of the DPA, the data controller is My Island Dentist, located at Governor’s Square, 23 Lime Tree Bay Ave, Grand Cayman, Cayman Islands.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your personal data in accordance with our website.
TABLE OF CONTENTS
- INFORMATION COLLECTED THAT YOU DISCLOSE TO US
- INFORMATION AUTOMATICALLY COLLECTED
- COOKIES & YOUR PRIVACY RIGHTS
- OUR LAWFUL BASIS FOR USING YOUR INFORMATION
- HOW DO WE PROTECT YOUR INFORMATION?
- DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?
- WHAT ARE MY PRIVACY RIGHTS?
- DO WE COLLECT INFORMATION FROM MINORS?
- EMAIL COMMUNICATIONS AND MARKETING
- CONSENT TO RECEIVE TEXT MESSAGES (SMS POLICY)
- INFORMATION SHARING AND DISCLOSURE (SMS SPECIFIC)
- TERMS AND CONDITIONS FOR SMS COMMUNICATIONS
- DO WE MAKE UPDATES TO THIS POLICY?
- CONTACTING US
1. INFORMATION COLLECTED THAT YOU DISCLOSE TO US
WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE USERS THAT VISIT OUR WEBSITE?
While on our website, as appropriate, you may be asked to enter your name, email address, postal address, phone number, appointment details and service preferences, or other details to help you with your experience. We do not collect or store full credit card details on our website.
WHEN DO WE COLLECT INFORMATION?
We collect information from you when you book an appointment, complete a patient form, subscribe to updates, fill out a contact form, or any other instance where you manually enter information on our site.
HOW DO WE USE YOUR INFORMATION?
In addition to the stated purpose of information gathering, such as appointment requests, contact requests, newsletter sign-up, etc, we may use the information we collect from you to:
- Manage and remind you about appointments and respond to your questions.
- Personalise your experience and to allow us to deliver the type of content and service offerings in which you are most interested.
- Improve our website in order to better serve you.
- Ask for ratings and reviews of our services.
2. INFORMATION AUTOMATICALLY COLLECTED
When you visit, use, or navigate through our website, our service providers and we automatically collect information such as:
- IP Addresses
- Browser and device characteristics
- Operating systems
- Language preferences
- Referring URLs
- Device names
- Countries
- General location information
- How and when you use our site
- Other technical information
This information is generally used to maintain and operate the security of the website, and for our internal analytics and reporting, in aggregated form. Some of this information is collected through cookies and similar technologies, described in the next section.
3. COOKIES & YOUR PRIVACY RIGHTS
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable our website’s or service provider’s systems to recognise your browser and capture and remember certain information.
Cookies are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services and advertising. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Remember your preferences and keep the website working properly.
- Measure website performance and compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future, through tools such as Google Analytics.
- Where you have consented, keep track of, show, and send relevant online advertisements through tools such as Google Ads.
- We may also use trusted third-party services that track this information on our behalf.
When you first visit our website, a cookie notice lets you know that cookies are in use and links to this Privacy Policy. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, it may affect the user experience.
Your choices
Under the Cayman Islands Data Protection Act (2021 Revision), you have rights over the personal information we collect through cookies and similar technologies, including the right to access it, to ask us to correct or delete it, to withdraw any consent you have given, and to object at any time to its use for direct marketing. We use third-party analytics and advertising services, including Google, that collect information about your activity on this site and may process it outside the Cayman Islands, including in the United States, under the safeguards described in Section 6 below. We do not sell your personal information. If you are visiting from outside the Cayman Islands, you may also have rights under the laws of your own country or state, including the right to opt out of targeted advertising. To exercise any of these rights, contact us at info@myislanddentist.com.
4. OUR LAWFUL BASIS FOR USING YOUR INFORMATION
Under the DPA, we only process personal data where we have a lawful basis to do so. Depending on the activity, that basis is typically:
- Your consent, for example, when you opt in to marketing emails, text messages, or advertising cookies.
- Performance of our service contract with you, such as booking and managing your appointments.
- Compliance with a legal or regulatory obligation, including health, insurance, and record-keeping requirements.
- Our legitimate interests in running the practice and improving our website, where these are not overridden by your rights.
Where we rely on consent, you can withdraw it at any time by contacting us at info@myislanddentist.com.
5. HOW DO WE PROTECT YOUR INFORMATION?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of authorised persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive data you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters and submits their information to maintain the safety of your personal information, and we regularly review our privacy and data-handling procedures.
We retain personal information only as long as necessary for the purposes set out in this privacy policy, including providing treatment, managing the patient relationship, and meeting our legal, regulatory, and insurance obligations. When the information is no longer needed, it is securely deleted or anonymised.
Should a personal data breach occur that is likely to result in a risk to your rights and freedoms, we will notify the Office of the Ombudsman within five (5) calendar days of becoming aware of it, and affected individuals where required by the DPA.
6. DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?
We will only share and disclose your personal information in these situations:
- Legal Compliance: Your information may be disclosed if we are legally obliged to do so to comply with applicable law, government or regulatory requests, judicial proceedings, court orders, or legal processes.
- Vital Interests and Legal Rights: If we believe it is necessary to investigate or take action due to a violation of our policies, suspected fraud, threats of illegal activity, or as evidence in litigation in which we are involved.
- Vendors, Consultants, Affiliates, or Business Partners and Other Third-Party Service Providers: We may share your information with trusted service providers who help us operate the practice, including those who handle appointment scheduling, secure email and communications, payment processing, and website analytics. These partners are bound by strict confidentiality terms and only use your data to provide the services we have asked them for.
- Business Transfers: We may share or transfer information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any reason with your consent.
We will never trade, rent, or sell your personal data to any external organisation for marketing or commercial gain.
INTERNATIONAL TRANSFERS
Some of our service providers are based outside the Cayman Islands, including in the United States. Where personal data is transferred internationally, we take steps to ensure those transfers comply with the DPA, whether by relying on adequate safeguards, contractual protections, or another lawful transfer mechanism. You can contact us for details about a specific transfer.
THIRD-PARTY LINKS
Occasionally, at our discretion, we may link to third-party products, services, or content on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
7. WHAT ARE MY PRIVACY RIGHTS?
Under the DPA, you are entitled to understand and control how your personal information is used. You have the right to:
- Access the personal data we hold about you.
- Request corrections to anything inaccurate or incomplete.
- Ask for deletion or restriction of your data where appropriate.
- Withdraw consent at any time where we rely on consent.
- Object to certain processing, including direct marketing.
- Request information about how your data is being handled.
To exercise any of these rights, please contact us at info@myislanddentist.com. We will respond within thirty (30) days, as required by the DPA, and may need to verify your identity before fulfilling your request.
How to make a complaint. If you have a concern we have not been able to resolve, you also have the right to lodge a complaint with the Cayman Islands Ombudsman, the supervisory authority for data protection in the Cayman Islands:
Office of the Ombudsman
P.O. Box 2252, Grand Cayman KY1-1107
Phone: +1 (345) 946-6283
Website: ombudsman.ky
8. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect personal data from children under the age of 16 through this website without parental or guardian consent. Our website is intended for use by adults, parents, and guardians. We do not specifically market to children. If you are a parent or guardian and believe your child has provided us with personal information through this website, please contact us at info@myislanddentist.com so we can take appropriate action.
9. EMAIL COMMUNICATIONS AND MARKETING
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Send you appointment confirmations, reminders, and information related to your care.
- Where you have opted in, send health-related updates, newsletters, and information about our services.
To comply with the DPA and responsible email practices, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify marketing messages as such in some reasonable way.
- Include the physical address of our practice.
- Monitor third-party email marketing services for compliance, if one is used.
- Honour opt-out/unsubscribe requests promptly. Under the DPA you have the right to object to direct marketing at any time.
- Allow users to unsubscribe by using the link at the bottom of each marketing email.
If at any time you would like to unsubscribe from receiving future marketing emails, you can follow the instructions at the bottom of each email or email us at info@myislanddentist.com and we will promptly remove you from ALL marketing correspondence.
10. CONSENT TO RECEIVE TEXT MESSAGES (SMS POLICY)
You are not required to consent to receiving text messages from My Island Dentist.
By providing your phone number and opting in, you consent to receive SMS messages from My Island Dentist regarding your inquiry, appointments, or our services.
Message and data rates may apply. Message frequency may vary.
You can opt out of receiving text messages at any time by replying “STOP” to any text message you receive from us.
Reply “HELP” for assistance. You may also contact us directly at info@myislanddentist.com or call (345) 749-9500.
Please note that opting out may limit our ability to communicate with you regarding your appointments or services.
11. INFORMATION SHARING AND DISCLOSURE (SMS SPECIFIC)
We do not sell or rent your personal information or phone number to third parties.
We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for marketing purposes.
We may share your information only in the following circumstances:
Service Providers: We may share your information with trusted service providers who perform services on our behalf, such as appointment scheduling, customer service, or technical support. These providers are contractually obligated to protect your information and use it only for the purpose of performing their services.
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.
12. TERMS AND CONDITIONS FOR SMS COMMUNICATIONS
- Introduction
Welcome to My Island Dentist. By accessing or using our services — including receiving SMS communications — you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our SMS services.
- Consent for SMS Communication
By providing your phone number and opting in, you consent to receive text messages from My Island Dentist at the number you provided. Information obtained as part of the SMS consent process will not be shared with third parties except as described in this policy.
- Types of SMS Communications
Depending on your relationship with us, you may receive text messages related to the following:
- Patients and Parents: Appointment confirmations, reminders, or updates.
- General Inquiries: Information about services, hours, or follow-up messages.
- Job Applicants: Application updates or onboarding materials.
- Standard Messaging Disclosures
- Message frequency may vary depending on your interactions with us.
- Standard message and data rates may apply.
- You can opt out at any time by replying “STOP.”
- For assistance, reply “HELP” or contact us at info@myislanddentist.com.
13. DO WE MAKE UPDATES TO THIS POLICY?
We may from time to time update this privacy policy to reflect legal or operational changes. When such an update occurs, we will make changes to this page and add a revised date below which will be effective as soon as published. We encourage you to review this privacy policy regularly to be informed on how we handle your personal information.
14. CONTACTING US
If there are any questions regarding this privacy policy or your personal data, you may contact us using the information below.
https://www.myislanddentist.com
My Island Dentist
Governor’s Square, 23 Lime Tree Bay Ave
Grand Cayman
CAYMAN ISLANDS
info@myislanddentist.com
(345) 749-9500
Last Edited on September, 2026