Privacy Policy
At My Island Dentist, your trust means everything to us. We believe privacy and patient care go hand in hand. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website https://www.myislanddentist.com/ or engage with our services.
We comply with the Cayman Islands Data Protection Act (2021 Revision) (the “DPA”) and follow best practices for responsible data handling, confidentiality, and patient trust. For the purposes of the DPA, the data controller is My Island Dentist, located at Governor’s Square, 23 Lime Tree Bay Ave, Cayman Islands. You can reach us at info@myislanddentist.com or (345) 749-9500.
Information We Collect
We collect only the information required to provide excellent dental care, manage your appointments, and enhance your overall experience.
You may share personal information with us when you book an appointment, complete a patient form, contact us through our website or phone, or subscribe to updates. This typically includes your name, email address, phone number, postal address, appointment details and service preferences, and any insurance or medical information relevant to your treatment. We do not collect or store full credit card details on our website.
When you visit our site, we also collect a limited set of non-personal technical information automatically, such as browser type, IP address, general geographic location, device type, operating system, and pages visited. This helps us understand how visitors use our site so we can keep improving it.
Cookies & Tracking
Our website uses cookies to enhance functionality and improve your experience. Cookies help us remember your preferences, measure website performance, and (where you’ve consented) deliver relevant online ads through tools such as Google Analytics and Google Ads. You can disable cookies in your browser settings at any time, though some features may not work as intended without them. We use these tools to analyse anonymised data, never to personally identify you.
How We Use Your Information
Your information is used to support your care, our communication with you, and the day-to-day running of the practice. We may use it to manage and remind you about appointments, respond to your questions, and (if you’ve opted in) send health-related updates or newsletters. In aggregated, non-identifiable form, we also use website data to improve our site’s content, speed, and usability.
Under the DPA, we only process personal data where we have a lawful basis to do so. Depending on the activity, that basis is typically your consent, performance of our service contract with you, compliance with a legal or regulatory obligation, or our legitimate interests in running the practice (where these are not overridden by your rights). Where we rely on consent, you can withdraw it at any time by contacting us.
We never sell or trade your personal information.
Sharing Your Information
We may share your information with trusted service providers who help us operate the practice, including those who handle appointment scheduling, secure email and communications, payment processing, and website analytics. These partners are bound by strict confidentiality terms and only use your data to provide the services we’ve asked them for. We may also disclose information when required by law or in connection with legal proceedings.
Some of our service providers are based outside the Cayman Islands, including in the United States. Where personal data is transferred internationally, we take steps to ensure those transfers comply with the DPA, whether by relying on adequate safeguards, contractual protections, or another lawful transfer mechanism. You can contact us for details about a specific transfer.
We will never trade, rent, or sell your personal data to any external organisation for marketing or commercial gain.
Data Security & Retention
We take the security of your information seriously. Our safeguards include encrypted data transmission (SSL), access controls limited to authorised personnel, secure storage on protected servers, and regular reviews of our privacy and data-handling procedures. While no system is completely immune to risk, we maintain industry-standard protection at all times.
We retain personal information only as long as necessary to provide treatment, manage the patient relationship, and meet our legal, regulatory, and insurance obligations. When the information is no longer needed, it is securely deleted or anonymised. If a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the Office of the Ombudsman within five (5) calendar days of becoming aware of it, and affected individuals where required by the DPA.
Your Rights & How to Make a Complaint
Under the DPA, you are entitled to understand and control how your personal information is used. You have the right to access your data, request corrections to anything inaccurate, ask for deletion or restriction where appropriate, withdraw consent, object to certain processing, and request information about how your data is being handled. To exercise any of these rights, please contact us at info@myislanddentist.com. We will respond within thirty (30) days, as required by the DPA, and may need to verify your identity before fulfilling your request.
If you have a concern we haven’t been able to resolve, you also have the right to lodge a complaint with the Cayman Islands Ombudsman, the supervisory authority for data protection in the Cayman Islands:
Office of the Ombudsman
P.O. Box 2252, Grand Cayman KY1-1107
Phone: +1 (345) 946-6283
Website: ombudsman.ky
Children
We do not knowingly collect personal data from children under 16 through this website without parental or guardian consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
Policy Updates & Contact
We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on this page; by continuing to use our site, you accept any updates.
If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please reach out:
My Island Dentist
Governor’s Square,
23 Lime Tree Bay Ave,
Cayman Islands